Shipping policy
Where we ship
The 50 United States and the District of Columbia. We don't ship internationally, to PO Boxes outside the US, or to APO/FPO addresses at this time.
Cost
Shipping is free on every US order. There is no minimum and no second tier.
When your order leaves us
Orders placed before 12pm Pacific on a business day are usually handed to the carrier the same day. Orders placed later, at weekends, or on US public holidays go out on the next business day. We'll email you a tracking number when it does.
If something is out of stock and your order will take longer, we'll email you rather than let you wonder.
How long it takes
We ship USPS Ground Advantage. Typical transit is 3โ5 business days after the parcel leaves us, depending on where you are. Alaska, Hawaii and rural addresses can take longer.
Transit times are the carrier's estimate, not a guarantee. We can't control weather, carrier backlogs, or holiday volume.
Tracking
Every order ships with a tracking number, emailed to you when the label is created. Tracking can take up to 24 hours to start updating.
If something goes wrong
Tracking says delivered but nothing arrived. Check with anyone else at the address and look around the property first โ parcels are often left out of sight. If it still hasn't turned up 48 hours later, email hello@trytaodaily.com with your order number and we'll sort it out.
The parcel arrives damaged. Email us within 14 days with your order number and a photo. We'll replace or refund it, and you don't need to send the damaged item back.
Wrong address. If you gave us an address that turns out to be wrong and the parcel comes back to us, we'll reship it once at no charge. If it's lost because of the address, we can't replace it.