Refund policy
Our 30-day guarantee
If Sleep & Calm isn't right for you, tell us within 30 days of delivery and we'll refund what you paid for the product. You don't have to finish the bottle.
How it works
- Email us at hello@trytaodaily.com within 30 days of the delivery date. Include your order number and, if you'd like to tell us, what didn't work for you.
- We'll reply with a return confirmation number and a prepaid return shipping label.
- Print the label, attach it to the package with the confirmation number inside, and drop it off. A flat $6.95 return shipping fee is deducted from your refund — you don't pay anything up front, and the label is tracked.
- Once the return arrives, we refund the product price less the $6.95 return shipping fee to your original payment method, within 5 business days. Your bank may take a few days more to show it.
Please don't send anything back without a confirmation number — we won't be able to match it to your order.
What is and isn't covered
- Covered: the price you paid for the product, including a bottle you have opened and used.
- Not covered: a flat $6.95 return shipping fee, deducted from the refund. Also the original shipping cost if you paid one — all standard US orders ship free, so this rarely arises.
- Limit: one bottle per customer or household. The guarantee is for finding out whether the product suits you, not a standing arrangement.
Damaged, wrong, or missing orders
This is separate from the guarantee, and there's no limit on it. If your order arrives damaged, if you received the wrong item, or if tracking shows delivered and it isn't there, email hello@trytaodaily.com within 14 days of the delivery date with your order number and a photo where relevant. We'll replace it or refund it at no cost to you — no return shipping fee, and you don't need to send anything back.
Cancelling an order
You can cancel an unfulfilled order from your account within 24 hours of placing it, and we'll refund it in full with no fee. After that, or once it has shipped, email us — if the parcel hasn't been handed to the carrier we'll still cancel it. Once it's with the carrier, it falls under the guarantee above.
Subscriptions
Cancelling a subscription stops future orders. It does not automatically refund an order that has already been placed — that order is covered by the guarantee above like any other.
Abuse
We may verify order details and decline a request where we reasonably believe the guarantee is being abused — for example, repeat claims across multiple accounts sharing a delivery address or payment method. We will tell you if we decline, and why.